Support Engineer

PT Altrovis Tekno Global


  • Dipos pada: Kamis, 24 Mei 2018
  • Berlaku hingga: Sabtu, 24 November 2018
  • Lokasi: Indonesia
  • Pendidikan: Sarjana/S1
  • Industri: Teknologi Informatika / Komputer
  • Kategori Posisi: Keahlian Teknik

Responsibility
  1. Serving as the first point of contact for customers seeking technical assistance
  2. Performing remote troubleshooting through diagnostic techniques and pertinent questions
  3. Determining the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process
  4. Provide accurate information on IT products or services
  5. Record events and problems and their resolution in logs
  6. Follow-up and update customer status and information
  7. Pass on any feedback or suggestions by customers to the appropriate internal team
Requirement
  1. Bachelor's degree in Computer Science
  2. Able to troubleshoot and debug existing systems
  3. Have knowledge and be able to do basic relational (SQL) database query
  4. Have good knowledge in Programming (Java, C#, Python, C++, etc)
Tools
  • Java, C#, Python, C++