Contact Center Team Leader

PT. AA INTERNATIONAL INDONESIA


  • Dipos pada: Senin, 7 Mei 2018
  • Berlaku hingga: Selasa, 29 Mei 2018
  • Lokasi: Sekitar Jakarta Selatan
  • Pendidikan: Sarjana (S1)
  • Industri: Manufaktur / Permesinan / Otomatisasi
  • Kategori Posisi: Jasa / Pelayanan

Tentang Pekerjaan

Responsibility:

  • Handling of inbound and outbound calls from clients.
  • Assisting the clients with their needs and inquiry of our services via phone or email
  • Liaise with providers on service arrangements.
  • Ensure the company‚Äôs services comply with terms and conditions of insurance policy or guidelines of each clients.

Requirements:

  • Maximum 30 years old, with Diploma or Bachelor Degree from reputable university
  • Understand about Phone System, Contact Center Benchmarking, and able to conduct Training
  • Having experience as Contact Center for inbound and outbound calls minimum 4 years.
  • Able to work in shifting and overtime.
  • Good Command of English (Oral & Written) with TOEFL min. 450, other language is advantage.
  • Exposure to the Microsoft Office suite of products including Word, Excel and Outlook
  • Ability to independently plan, organize and priorities work
  • Ability to work as a team
  • Ability to solve problem
  • Good managerial & analytical skill
  • Able to work under pressure