Contact Center Team Leader
PT. AA INTERNATIONAL INDONESIA
- Dipos pada: Senin, 7 Mei 2018
- Berlaku hingga: Selasa, 29 Mei 2018
- Lokasi: Sekitar Jakarta Selatan
- Pendidikan: Sarjana (S1)
- Industri: Manufaktur / Permesinan / Otomatisasi
- Kategori Posisi: Jasa / Pelayanan
- Handling of inbound and outbound calls from clients.
- Assisting the clients with their needs and inquiry of our services via phone or email
- Liaise with providers on service arrangements.
- Ensure the company’s services comply with terms and conditions of insurance policy or guidelines of each clients.
- Maximum 30 years old, with Diploma or Bachelor Degree from reputable university
- Understand about Phone System, Contact Center Benchmarking, and able to conduct Training
- Having experience as Contact Center for inbound and outbound calls minimum 4 years.
- Able to work in shifting and overtime.
- Good Command of English (Oral & Written) with TOEFL min. 450, other language is advantage.
- Exposure to the Microsoft Office suite of products including Word, Excel and Outlook
- Ability to independently plan, organize and priorities work
- Ability to work as a team
- Ability to solve problem
- Good managerial & analytical skill
- Able to work under pressure